Introduction
The privacy of your personal information you provide to SDA Living Australia (your personal information) is important to us. The following privacy policy governs the collection and use of your personal information by SDA Living Australia, its subsidiaries, employees & contractors that will assist you (“we”, “us” or “the Group”).
This privacy policy sets out how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth).
How we collect personal information
We may collect personal information from you through property inspections, through our Agents, when interviewing you, from our website, and from competitions and promotions to which you choose to respond.
The personal information we collect
We collect personal information about you to enable us to assess your suitability and eligibility for:
- Buying or leasing a property
- Property management services
- Applying for an SDA home
- Other services we provide
The types of personally identifiable information we may collect include your name, address, telephone number, email, occupation, and financial information.
When we request your personal information, we will endeavour to specify which information is required and which is optional. You may choose not to supply optional information, but our ability to assist you may be restricted.
If you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.
How we use your personal information
We use your personal information to:
- Conduct our business
- Complete transactions related to the information provided, such as application forms
- Communicate information about our products and services
- Conduct internal administrative, marketing, planning, product development, and research activities
- You may opt out of receiving communications at any time (except for essential business operations). To opt-out, please contact your Agent or our Privacy Officer (details below).
Your access rights to the personal information we hold
You may request a list and copies of the personal information we hold about you. We will endeavour to provide the data within 30 days of your request.
If you believe the information is inaccurate or incomplete, you may request correction. We will consider if the information requires amendment. If we disagree, we will add a note stating your disagreement.
We will take reasonable steps to destroy or remove identifying information when your personal information is no longer required for our business functions.
Disclosure of your personal information to others
We may disclose your personal information to related bodies corporate, Agents, service providers, property data service providers, and agents used in our regular business operations.
We will only use and disclose your personal information for the purposes it was collected, such as:
- Assisting you with an SDA property
- Assisting a third party to purchase your property
- Helping you locate a suitable property
- Determining your eligibility for an SDA property, and/or relevant products
- Administrative purposes like data processing, printing, or mailing
- Updating a referrer on the general progress of a product sold to you (excluding sensitive information)
- Other services we offer that you may require
How we store your personal information
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or exposure. We require all our employees & contractors to maintain the confidentiality of customer information.
Our internal systems complies with all GDPR and adheres to SOC 2, SOC 3, the EU-US Data Privacy Framework and ISO/IEC 27001:2013. In addition, all information is encrypted via secure HTTPS connections and is backed up daily through Amazon Web Services.
Access to electronically stored information is restricted to authorised representatives. Our computer systems are password protected. We destroy or remove identifying information when your personal information is no longer needed.
Changes to this privacy policy
We may change this privacy policy to comply with new laws or practices or to include new products or services.
Open For Inspection Collection Notice
Privacy Act 1988, Spam Act 2003, Do Not Call Register Act 2006 and the National Consumer Credit Protection Act 2009.
We store and use your personal information collected at open inspections for security purposes on behalf of our clients. We will also use your information to contact you regarding the inspected property, other properties, products, and services we believe may interest you, and for customer feedback on our services.
By providing your personal information, you consent to us collecting, storing, and using your information as described above and to us disclosing your information to our related bodies corporate and their authorised personnel who may collect, store, and use your information in the same manner.
Contacting us and feedback
For any requests regarding your personal information or complaints about our privacy practices here at hello@sdalivingaustralia.com.au
